Customer Integration Engineer

TLM Nexus is recruiting for the role of Customer Integration Engineer. Customer Integration Engineer role supporting customer onboarding, adoption and value realisation for defence-sector software. The post also involves change management, product input and building effective customer relationships.

Role details

• Location: Brighton & Hove
• Working pattern: Remote
• Job type: Full-time
• Salary: £1500

What you’ll do

• Maintain a strong understanding of the company’s service and product portfolio.
• Provide customer domain knowledge and expertise to the technical team.
• Use your knowledge to influence product development and service and product design early on.
• Onboard and integrate new functionality into the customer domain.
• Manage change and support user buy-in and engagement to maximise adoption after delivery.
• Identify and submit ideas for process improvement.
• Build and maintain effective business relationships with customers.
• Take ownership of the customer journey from onboarding through to value realisation.

What they’re looking for

• Know Aviation Regulation Frameworks, Military Air Environment policy and processes, or equivalent.
• Be able to hold or achieve security clearance to SC level.
• Have experience of managing change and business transformation with proven results.
• Bring project management skills and experience.
• Communicate clearly and present well, with influence up to mid-to-senior management level.
• Be highly focused and organised, with the ability to prioritise workload.
• Assimilate complex technical subjects and explain them to non-technical stakeholders.

Additional role information

• The role is remote with frequent travel to Brighton Head Office and customer sites.
• Knowledge of MoD DE&S business units and structure is desirable.
• Knowledge of Agile methodologies and ITIL v.3 best practice guidelines is desirable.
• Customer Success Management Training is desirable.