Process Architect

Southern Water is recruiting for the role of Process Architect. The role will define Southern Water’s enterprise process architecture and the standards, frameworks and governance that support it. It will work across multiple business areas to design end-to-end processes ready for digitisation, automation and AI-enabled decision making.

Role details

• Location: Worthing
• Salary: £72,000,
• Closing date: 23/11/2026

What you’ll do

• Define and maintain enterprise process architecture, including hierarchy, taxonomy and end-to-end frameworks.
• Establish and govern process standards such as BPMN 2.0, documentation, metadata and SOPs.
• Lead cross-functional process design across multiple business areas.
• Produce process maps, value streams, RACIs and control frameworks.
• Design and embed KPI and SLA frameworks aligned to business outcomes.
• Provide leadership and oversight to the Process Performance Analyst and wider process community.
• Identify opportunities for optimisation, digitisation and automation.
• Partner with Intelligent Automation teams to ensure processes are ready for delivery.

What they’re looking for

• Have extensive experience in process architecture, process excellence or optimisation.
• Bring strong expertise in BPMN 2.0 and enterprise process frameworks.
• Have proven experience designing and governing end-to-end processes across complex organisations.
• Be able to design KPI frameworks and translate insights into improvement.
• Have excellent stakeholder engagement skills, including influencing senior leadership.
• Have experience leading or mentoring analysts or process professionals.
• Have a strong analytical mindset with the ability to identify optimisation and automation opportunities.

Additional role information

• Lean Six Sigma certification is desirable.
• Professional BPM certification is desirable.
• Experience with automation technologies is desirable.
• Experience in a regulated or infrastructure environment is desirable.